Job Title: Communications Manager
Location: Wrexham
Salary: Competitive
Job type: 9 month full-time contract
What We Do x2026;
We're the leaders in outsourced calls, live chat and more, delivering brilliant conversations on behalf of businesses of all sizes. Fast-forward two decades and what started as a single, dedicated PA (who's still with us today) looking after calls for a handful of local clients, is now a 1000-strong team working across continents from our state-of-the-art UK headquarters in Wrexham, and our US office in Atlanta.
The role;
Comms plays a vital role in delivering accurate and consistent content across all our marketing channels. We're a busy team whose number one priority is keeping us looking sharp and on brand - wherever we appear. Reporting to our Group Head of Brand & Communications, you will support the work carried out by our Senior Marketing Executive and Marketing Assistant, managing our day-to-day comms activity both in the UK and US, whilst retaining your focus on large business marketing efforts.
Key Responsibilities
* Primary contact for marketing, PAs, and other departments; owning and delegating tasks while specialising in enterprise collateral to support Business Development and senior stakeholders
* Right-hand to Group Head of Brand & Comms, co-managing urgent campaigns, deadlines, and multiplatform workflows (Trello, MS Teams)
* Writing website copy aligned with brand voice, user experience, and product clarity
* Supporting development and delivery of social and brand campaigns, contributing creative ideas and execution to drive engagement and consistency
* Assisting Comms team in project delivery, ensuring priorities, resources, and direction are clear
* Proofing copy for accuracy, grammar, and brand alignment
* Overseeing SharePoint file management, tracking updates and reviews
* Managing projects linked to large business and acquisitions, from conception to implementation with senior stakeholders
* Leading proposals and tender responses with sector heads, ensuring compliance, differentiation, and stakeholder communication through completion
* Coordinating with Group Head of Brand & Comms to provide consistent support for US team
* Partnering with Senior Marketing Executive to scope and coordinate projects, streamlining workflows
* Supporting and mentoring Marketing Assistant to enable professional growth
The person:
* Natural brand ambassador with strong product and client awareness
* Positive, confident, and self-motivated; known for offering practical advice over quick fixes
* Charismatic and adaptable when working with a wide range of stakeholders
* Thorough and detail-oriented, with a flair for language and words
* Super-organised, able to juggle multiple projects and deadlines with ease
* Eloquent communicator, both written and verbal
* Tech-savvy, with solid Microsoft Office skills
* Supportive, empathetic manager, always ready to get stuck in and help
What's included:
As a Communications Manager at our award-winning headquarters in Wrexham, you'll enjoy welcoming, spacious, state-of-the-art offices, plus communal spaces including a treehouse - we like to do things differently around here! You'll also benefit from:
* Fixed term 9 month contract (with the potential for extension)
* 25 days annual leave plus bank holidays (pro rata)
* Mental health support (through our Employee Assistant Programme) with access to an on-site mental health counsellor
* Access to our wellbeing room to help enhance your physical and mental wellbeing
* Access to a 24/7 doctor line
* Subsidised meals
* Free on-site gym access
* And did we mention our epic parties? We know how to celebrate in style!
Please click on the APPLY button to send your CV and Cover Letter for this role.
Candidates with the relevant experience or job titles of; Communications Specialist, Public Relations Officer, Public Relations Specialist, PR Executive, Digital Marketing Executive, Social Media Executive, Online Marketing Executive, Marketing Campaign Executive, Marketing Coordinator may also be considered for this role.
