Description:
Position Summary:
The Technical Support Engineer will serve as the "Project Engineer for Product Support functions. This person will be responsible for coordinating all post production activities with the Technical Support Program Manager and communicate all field issues back to RECARO internally. The Technical Support Engineer will be responsible for coordinating internal support to achieve optimum satisfaction to meet customer's expectations with regards to engineering, and field modification support.
Essential Duties and Responsibilities include the following, other duties may be assigned:
Provide onsite support for customer training, accompanied by Technical Support Program Manager. Provide onsite technical support to customer's maintenance and engineering group. Occasional trouble shooting and product improvement suggestions will be essential. Assists in the planning, scheduling and tracking of Engineering tasks; provides detailed report to Technical Support Program Management and Technical Support Management under the Supervision of Lead Technical Support Engineer. Efficiently coordinate technical resolutions for field issues, maintenance issues, and Engineering issues with all internal responsible departments. Provide technical support to Service Coordinators to ensure optimum delivery performance and support to RECARO's customers. Provide technical support to RECARO's 145 Repair Station Initiate/implement design changes in PLM system Coordinate product improvements and new projects with the Technical Support Program Manager to ensure on-time delivery of product. Act as the liaison between the Technical Support Program Manager and Core Engineering for issue resolution. Participates in telecoms and meetings with overseas based Engineers and Program Management to collaborate and coordinate Engineering issues, including design changes and requests from customers. Assists in the writing of Service Bulletins pertaining to modification of fielded seats; and in the coordination of service bulletin approval with airworthiness authorities. Supports Purchasing and Spares by providing bills of materials and documentation to support sourcing of components.
Requirements:
Education/Experience:
Bachelor's Degree required in Aeronautical or Mechanical Engineering field; or equivalent combination of education and experience. Aviation maintenance and mechanical engineering experience is highly desired. SAP and Siemens Teamcenter experience is highly desirable. Basic understanding of aircraft seat parts and some familiarity with FAA rules and regulations Ability to interpret Engineering Drawings, Schematics, BOMs, and CMMs are essential to perform duties. Strong negotiating skills is essential to be successful in this position. Strong multi-tasking skills; ability to perform well under pressure in a fast pace environment. Strong problem solving skills are required, along with the ability to make decisions quickly with limited information. Work effectively as a team member and/or team leader. Multicultural background is a plus. Working knowledge with a PC (Word, Excel, PowerPoint, etc.) is required. Experience in the use of Catia V5 is highly desirable. Travel is not a requirement, however occasional travel may be requested for onsite trainings or onsite seat modifications/inspections. (Domestic and International)
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